Your personal information is the most important trust you place in us. Find out clearly how livekhala collects, stores, and protects your data.
Welcome to livekhala.com. We believe that respect for user privacy is the foundation of any trustworthy gaming platform. This Privacy Policy clearly explains what information is collected when you use livekhala, why it is collected, and how it is kept secure.
This Privacy Policy applies to all livekhala services — including the website, mobile app, and customer support channels. By accessing our site or creating an account, you are considered to have accepted this Privacy Policy.
In Plain Terms
We use your information solely to provide you with a better service. It is never sold to third parties or shared with advertisers.
Livekhala follows international data protection standards and handles user data in a manner aligned with GDPR principles. Our goal is to ensure you can play on livekhala with complete peace of mind.
Livekhala collects different types of information depending on the situation. Full details are provided in the table below:
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity-Related | Name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Management & Notifications |
| Financial Information | Mobile banking number, transaction history | Deposit & Withdrawal Processing |
| Gaming Activity | Betting history, game sessions, wins and losses | Service Improvement & Responsible Gaming |
| Device & Technology | IP Address, Browser, Operating System | Security & Fraud Prevention |
When you contact our support team, we also retain a record of that conversation so we can serve you better in the future.
We never store your mobile banking PIN, credit card CVV, or full password. If anyone asks for such information, it may be a fraud attempt.
Livekhala uses your information solely for the following purposes:
What We Don't Do
We do not share your data with advertising networks, sell it to data brokers, or send you marketing messages without your consent.
If any changes are made to how your data is used, you will be notified in advance and your consent will be obtained where required.
Livekhala has implemented industry-leading technical measures to protect your privacy:
In the Event of a Data Breach
In the event of a data breach, livekhala will notify affected users within 72 hours and take all necessary protective measures.
You also play a role in keeping your account secure — use a strong password, never share it with anyone, and always log out after using an unfamiliar device.
Livekhala uses cookies on its website. Cookies are small data files stored in your browser that help improve site functionality. The types of cookies we use:
Cookie Controls
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.
Livekhala does not use third-party advertising cookies. Your browsing history is never shared with any ad network.
Livekhala does not retain data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction History | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Gaming Logs | 3 Years |
| Support Conversations | 2 years |
| Cookie Data | Up to 1 year or until the browser is closed |
Once the retention period expires, your data is securely deleted or anonymized so it can no longer be linked back to you.
You have important rights under livekhala's Privacy Policy. To exercise any of these rights, please contact us:
How to Exercise Your Rights
For any request, email us at support@livekhala.com. We will respond within 30 business days.
Livekhala strictly prohibits anyone under the age of 18. We never knowingly collect or store data from minors.
If you believe a minor is using livekhala, please contact us immediately. We have a zero-tolerance policy when it comes to child protection.
Contact us for any privacy-related questions, requests, or complaints:
We take every message seriously and always aim to respond as quickly as possible.
Response Time
General inquiries are answered within 24 hours; formal data-related requests are handled within 30 business days.
Livekhala believes your data belongs to you. You can exercise the following rights at any time.
To find out what data we hold about you, simply send us a request.
You can request a correction if any information in your profile is inaccurate.
In certain circumstances, you can request the permanent deletion of your personal data.
You can request a readable copy of your data to download.
You can object to and restrict the use of your data for specific purposes.
You have the right to withdraw any previously given consent at any time.
The steps livekhala has taken to protect your privacy set us apart from other platforms in the country.
Every data transfer is secured with 256-bit SSL encryption — virtually impossible for hackers to break.
Livekhala never sells your data to advertisers or data brokers. Your information belongs to you.
An additional OTP check when accessing your account ensures that only you can log in.
We only collect information that is strictly necessary to provide our services. Nothing more.
Independent security experts regularly audit livekhala's systems to ensure there are no vulnerabilities.
Our privacy policy is written in plain, simple language so you can understand everything clearly. No hidden terms.
Play with confidence under our strict privacy policy. Create an account today and join Bangladesh's most trusted gaming platform.