Livekhala Help Center — find answers to all your questions, right here

What makes the livekhala Help Center different?

On many online platforms, getting support can take days — emails go unanswered, live chat sits empty. livekhala is a completely different experience. The support team is genuinely active around the clock. No matter the time of day or night, someone is always there for you.

This help center was built with Bangladeshi players in mind. Familiar issues, straightforward solutions. Whether your bKash payment is stuck or you're figuring out cricket betting for the first time, there's a guide here for every situation.

Help with account registration & login

Opening a new account on livekhala is straightforward, but a few common questions come up. The most frequent ones are: can I register with a phone number, is an email address required, and how long does verification take?

Yes — you can register using just your phone number. The verification process typically takes between 15 and 30 minutes. If you forget your password, click the "Forgot Password" option, enter the OTP sent to your phone, and set a new password.

Steps for depositing and withdrawing funds

Depositing and withdrawing on livekhala is designed to be simple for everyone. The platform supports three mobile banking options — bKash, Nagad, and Rocket — as well as direct bank transfers.

• 1

  Log In to Your Account

  Enter your phone number and password to log in to livekhala.

• 2

  Select Deposit or Withdrawal

  From your dashboard, go to the "Deposit" or "Withdraw" option.

• 3

  Select a payment method

  Choose whichever you prefer — bKash, Nagad, or Rocket.

• 4

  Enter the amount and confirm

  The minimum deposit amount is ৳200 BDT. Once confirmed, you'll receive an OTP — use it to complete the transaction.

• 5

  Check Your Confirmation

  Once the transaction is successful, your balance will be updated instantly and you'll receive an SMS notification.

Everything you need to know about bonuses & promotions

New members at livekhala receive a welcome bonus on their first deposit. On top of that, weekly reload bonuses, cashback offers, and special tournament bonuses are available. Common questions include when the bonus will appear in the account, how to use it, and what conditions must be met before withdrawing.

The general rule is: to withdraw bonus funds, you need to place a certain amount in bets (the wagering requirement). For example, a ৳500 BDT bonus with a 10x wagering requirement means you need to wager ৳5,000 BDT before withdrawing. The terms for every livekhala promotion are clearly stated, so it's worth reading them before claiming.

What to do if you're having issues on mobile

Most users in Bangladesh access livekhala on their mobile phones, so a dedicated guide is available for mobile-related issues. The most common problems reported are — pages not loading, games stopping mid-session, or being unable to log in.

In most cases, clearing your browser cache will fix the problem. In Chrome, go to Settings → Privacy → Clear browsing data and clear the cache, then reopen livekhala. If a game drops mid-session, it's usually a connectivity issue — try switching between WiFi and mobile data.

How to keep your account secure

Online account security is something worth taking seriously. To keep your livekhala account safe, a few simple habits go a long way. First, make sure your password is at least 8 characters long and includes a mix of numbers and symbols. Second, never share your login details with anyone — no livekhala staff member will ever ask for your password.

Keeping Two-Factor Authentication (2FA) enabled is the best practice. With 2FA active, any login attempt from a new device will trigger an OTP to your phone — so even if someone knows your password, they still can't access your account.

How the verification (KYC) process works

Before making a large withdrawal on livekhala, KYC (Know Your Customer) verification is required. This is an internationally recognized security process. You'll typically need to submit a photo of your National ID or passport along with a selfie. Once completed, the verification remains valid permanently.

The most common reason for verification delays is blurry photos or parts of the document being covered. Take photos in good lighting so all details are clearly visible. Verification is usually completed within 24 hours.

Responsible Gaming — Keep Yourself Protected

Livekhala believes gaming should be fun, not stressful. If you feel gaming is affecting your daily life or you're having trouble managing your spending, use livekhala's self-limit feature to set daily, weekly, or monthly betting limits.

You also have the option to temporarily suspend your account if needed. This isn't a sign of weakness — it's a smart way to take care of yourself. To learn more, Responsible Gaming View the page.